Warranty period
Full coverage on all products
2 YearsWarranty on return products
All our products come with an extended warranty. We stand behind the quality of our return products. View our full range.
100% Tested
Every product is thoroughly inspected
QualityFast Service
Repair or money back
FlexibleWhat does the warranty cover?
Our warranty covers defects and issues that occur during normal use of the product. The 2-year warranty period starts from the delivery date. Below you'll find exactly what is and isn't covered.
Covered
- Manufacturing defects
- Defects during normal use
- Technical malfunctions
- Hidden defects
- Electronic components
Not covered
- Damage from drops or impacts
- Water damage
- Unauthorized repairs
- Normal wear and tear
- Software issues
File a warranty claim
Have a problem with your product? Follow these simple steps to file a warranty claim:
Contact
Contact us
Assessment
We review your claim
Return
Send the product back
Solution
Repair or your money back
Fast processing
Most warranty claims are fully processed within 5 business days. For more complex cases, we'll keep you updated on progress.
What do you need?
Have your order number ready. You can find it in your order confirmation email or in your account.
Our solutions
With a valid warranty claim, you can choose from two solutions:
- Repair: We repair the product free of charge and send it back to you.
- Refund: Repair not possible? You get your money back. You'll receive the purchase amount within 5-7 business days.
Shipping costs for warranty
With a valid warranty claim, we cover all shipping costs. After approval, you'll receive a return label and instructions.
Secondbay Warranty Promise
We believe in the quality of our products. That's why every purchase comes with 2 years full warranty. Something wrong? We'll fix it — no hassle, no fine print.
How does it work in practice?
Example: you buy a Philips air fryer from us. Condition 'Like New', worked perfectly on arrival. After four months the heating element makes a strange noise and the appliance switches itself off.
You send us a message via the contact page: "Mijn airfryer doet het niet meer, bestelnummer SB-2024-xxxx." Binnen een paar uur krijg je antwoord. We sturen je een retourlabel — je plakt het op de doos en geeft het pakket af bij een bpost-punt.
Wij ontvangen het, bekijken het, en bevestigen dat het een fabrieksdefect is. Je kiest: een vervangende airfryer (als we die op voorraad hebben) of je geld terug. In beide gevallen betalen wij de verzendkosten. Doorlooptijd: meestal binnen een week geregeld.
That's it. No fine print, no endless forms, no waiting for weeks. We're a small team — if there's a problem, we fix it.
Problem with your product?
Contact us and we'll help you as soon as possible.