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Frequently asked questions
Answers to common questions about our products and services.
What exactly are return products?
These are products that were returned by other customers — for example because the packaging was opened or because the product didn't meet their expectations. Every item is checked and tested by us before it appears in the shop.
Do I get warranty on my purchase?
Yes, all our products come with a 2-year warranty. Should something unexpectedly go wrong, we'll repair or replace the product free of charge.
How long does shipping take?
Most orders are dispatched within 1 to 3 business days. Once your parcel is on its way, you'll receive a track & trace code to follow the delivery.
Can I return my order?
Yes, you have a 14-day cooling-off period in accordance with Belgian law. Not satisfied? Return the product and receive a full refund. See our return policy for more information.